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Shipping & Returns

Shipping

U.S. Buyers:

 Shipping Calculator:

  • 1 lb and under: $3.99
  • 1.01 lb-3.0 lb: $5.99
  • 3.01 lb-5.0 lb: 7.99
  • 5.01 lb-10 lb:$9.99
  • 10.01 lb and up: $11.99
  • Most orders are shipped out same or next day except on holidays and Sundays.
  • USPS/UPS does not deliver on holidays or Sundays.  During these days, the tracking information will not change.
  • Every customer will be provided with a tracking number to track their package.
  • All orders will be shipped via USPS unless too big. In this case, the package will be shipped UPS.
  • Orders under 13 oz. will be shipped First Class Mail. All orders over 13 oz. will either be shipped in a Flat Rate Box, Priority Mail or Parcel Post (Which ever option is the lowest).
  • You can upgrade to any shipping you want for the cost of it. Just send a message with the order and we will quote you a price. If email is not answered in 2 days of our quote, we will ship the item out normally.
  • We do ship to verified APO/FPO military addresses.
  • If a product is not recieved an it shows in the tracking information that it got lost somewhere on the route, we will ship you out a new package after 30 days of the shipping date.
  • If an item is shipped and shows it’s “delivered” in the tracking information we are not responsible for it if it gets stolen from your mailbox or you say it was not delivered.
  • We will charge you a $9.99 fee for shipments that are incorrectly addressed due to customer’s error.  Shipping labels are generated directly  from the shipping information you have entered.  If you provide us an incorrect zip code or other addressing error, e.g. incorrect or missing apartment number, you will be charged the $9.99 fee since  the shipping company will charge us a fee for this correction. At this point, you can either pay the cost to send the order back out or we will refund you the cost of order minus shipping. This will only happen if we receive the package back, if we do not we will not be able to offer a refund.

Shipping Calculator:

  • 1lb and under: $16.95
  • 1.01 lb-3.0 lb: $29.99
  • 3.01 lb-5.0 lb: $54.99
  • 5.01 lb-12.0 lb:$69.99
  • 12.01 lb and up: $110.99
  • All international buyers will automatically be charged $19.99 for the cost of shipping.
  • If you live in another country other than the U.S. please note before buying that all the ingredients in the products bought are legal in your country.
  • If you buy a product with an illegal ingredient, customs will either seize the order or send it back. Once it is in their hands, we have no control of what they do with it.
  • For international buyers if the product does not get delivered on the path it is most likely to have been seized on the path. If customs keeps the package we are not responsible to refund your money.
  • If we do receive a package back, you will be charged the shipping fee for the cost of shipment (so if it cost us $50.00 to ship, you will be charged the $50.00.  If it only cost us $5.00 to ship then it will only cost you $5.00 and we will either refund you the money for the items or you can purchase another item(s) with equal value and be charged the amount it costs to ship back out.
  • If we do not get the package back then you will not be able to receive a refund.

Returns:

  • Any problem with an order must be reported within 24 hours of receiving the product.
  • To keep the prices low, we currently do not accept any returns on products that have been opened in any kind of way.
  • If a product is damaged during shipment, please notify us ASAP (24 hours after receiving at the latest), we usually get a heads up by USPS if something was damaged during the shipment so we should know before you. In this case, we will ship you out a new item or refund you your payment.
  • Packages that are damaged during shipping must be sent back to the senders address on the package before getting a refund or another one sent out.
  • You will be liable for the shipping charges of the item. We try our best to package our products securely but once it is in the post office’s hands we have no control on how they handle it.
  • If you decide to get a refund, you will be given a full refund minus the cost it was for us to ship to you.
  • All returns must have a tracking number, an order number, and reason for return.
  • Shipping charges will not be refunded.
  • Any damaged product must be received by us and reviewed before any credits are given or replacement product is shipped.
  •  These products are not intended to diagnose, treat, cure or prevent any disease. ****Always consult with a physician when trying a new product or when in doubt about a particular product.****

 

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